Privacy Policy

Personal Information

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Name, email address, and contact information
• School or organization information
• Student and staff data as provided by your institution
• Payment information (processed securely through third-party providers)
• Communication preferences and support interactions

Usage Information

We automatically collect certain information about your use of our services:

• Log data including IP address, browser type, and pages visited
• Device information and operating system
• Usage patterns and feature interactions
• Performance and error data to improve our services

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as cloud hosting, payment processing, and customer support services.

Legal Requirements

We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of ShikshaGate, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

As an educational technology provider, we are committed to protecting student and educational data in accordance with applicable laws and regulations, including:

• Family Educational Rights and Privacy Act (FERPA)
• Children's Online Privacy Protection Act (COPPA)
• State and local educational data protection laws

We work closely with educational institutions to ensure compliance with their data protection policies and regulatory requirements.

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: